Hey Arthur, is it possible to exchange an item?
Arthur: Fauré Le Page pledges to exchange any item within 30 days of your order confirmation, if you are not fully satisfied with the item. Certain items cannot be returned. See the General Terms and Conditions of Sale for more details.

Hey Arthur, how do I return an item?
Arthur: Once you have received your order confirmation, you have 30 days to request a return online. Enter your return request in the "My Account / My Orders" area by clicking on "Return one or more item(s)".
The item(s) you wish to return must be sent in their original condition and packaging to the following address:
FAURE LE PAGE MAROQUINIER
SC2 FRANCE
ZAC D'ARVIGNY
104 rue Denis Papin
77 550 MOISSY CRAMAYEL
FRANCE
For returns from countries outside the European Union: The customs declaration attached to the return package must indicate that it is a customer return. We advise you to use the courier that made your initial delivery and that you ensure that no charge is due upon receipt of the package. If there are any charges upon receipt of the package, the return will be automatically declined.

Hey Arthur, what can cause a return to be declined?
Arthur: In accordance with our General Terms and Conditions of Sale, Fauré Le Page will not issue a refund for any item that is returned after the deadline, incomplete (e.g. missing accessories), damaged, or soiled. Orders with charges to be paid upon receipt of the package will be automatically declined.

Hey Arthur, how long does it take to issue a refund?
Arthur: Refunds are issued within 14 working days of receipt and inspection of the item(s) returned.

Hey Arthur, what should I do if there is a problem with my item?
Arthur: We take the upmost care in crafting our Ecailles (scale) canvas, selecting leathers and creating our collections. In the exceptionally rare event that you encounter a manufacturing defect, please report the issue to me via email at arthur@faurelepage.com and attach photos of your item. I will get back to you as soon as possible.