Foire aux questions
Your account

Hey Arthur, how do I modify my personal details?
Arthur: Go to your account and then modify your information in the section of your choice using the "Modify" icon in the top right corner of your screen.

Hey Arthur, how do I delete my account?
Arthur: Please send me an email request at arthur@faurelepage.com.

Hey Arthur, how do I get my password back?
Arthur: Click on "Forgotten password", then enter your email address and confirm. I will send you an email to reset your password.

Hey Arthur, will the items in my shopping basket be saved between visits?
Arthur: The contents of your shopping basket are kept for 21 days, provided you don’t delete your browsing history and that you use the same browser. I recommend creating an account and staying logged in so that you never lose out on your favourite items.

Your orders

Hey Arthur, how do I track my order?
Arthur: In the "My Orders" section of your account, you can track your order and check its status.

Hey Arthur, how do I make changes to my order?
Arthur: Unfortunately, I am not able to make changes to your order, delete an item or change the delivery address. Please contact me via email at arthur@faurelepage.com, or phone me on +33(0)1 88 32 89 83, and I'll do my best to find a solution.

Hey Arthur, the item I want is unavailable, how do I know if it will be online again?
Arthur: Please enter your email address on the unavailable item’s page and I will send you a message as soon as it is back in stock.

Payment

Hey Arthur, is the payment process secure?
Arthur: When you pay, a padlock will appear in the browser address bar, indicating that your connection is secure. This means that your bank details are protected.

Hey Arthur, what types of payment are accepted?
Arthur: We accept payments by Visa and Mastercard. All transactions are in euros.

Hey Arthur, what should I do if my payment is declined?
Arthur: If your payment is declined, please contact your bank. Note that your bank may send you a 3D secure code to verify your identity and confirm your purchase. If this code is not entered, your order will not be verified and therefore will not be processed.

Shipping

Hey Arthur, how long will delivery take?
Arthur: The estimated delivery time for any order placed before 1 pm on a weekday is 2 to 7 working days, depending on the delivery zone.

Hey Arthur, does Fauré Le Page deliver to my country?
Arthur: Items purchased online can be delivered to 140 countries worldwide. The list of countries that Fauré Le Page does not deliver to can be found in the "General Terms and Conditions of Sale" .

Hey Arthur, I live outside the European Union. Will I have to pay customs duties?
Arthur: If you live outside the European Union, you must pay all charges and taxes related to your order.

Hey Arthur, what should I do if my order gets stuck in customs?
Arthur: Contact me by emailing arthur@faurelepage.com or phone me on +33 (0)1 88 32 32 89 83. Don't forget to tell me your tracking number.

How to care for your Fauré Le Page

Hey Arthur, how do I look after my weapon of seduction?
Follow these 7 tips to prolong the life of your bag:
1. As a general rule, avoid prolonged exposure to sunlight, high temperatures and inclement weather. If your bag gets rained on, pat it gently with a soft cloth to absorb the water. Allow it to dry gradually, away from any heat source (e.g. a radiator, an open flame or a hairdryer).

2. Over time, your Fauré Le Page will acquire an exceptional patina. To preserve its vivid colors, minimize contact with colored clothing (the color might transfer) or abrasive fabrics (e.g. denim) that might damage the leather.

3. Avoid contact with oily products, cosmetics, products containing alcohol and hand sanitizers, because they might stain or damage the leather and Ecailles (scale) canvas.

4. When not using your bag, fill it with silk paper to help keep its shape, then place it in its dust-bag.

5. The Ecailles (scale) canvas may be cleaned carefully using water, natural soap and a crepe brush.

6. Leather (lamb or calf) is a natural, living material that needs regular care. Apply a dab of clear, alcohol-free nourishing cream. Using circular motions, rub it gently into the leather with a clean cloth. Exotic leathers require special treatment.

7. Feel free to ask the sales staff at our stores for advice. They will be glad to assist you and answer your questions.

Hey Arthur, how do I repair my bag?
If you wish to have your bag restored after long use or if it meets with a mishap, please let us know. Our atelier is available to carry out restoration and repair services.

Returns & refunds

Hey Arthur, is it possible to exchange an item?
Arthur: Fauré Le Page pledges to exchange any item within 30 days of your order confirmation, if you are not fully satisfied with the item. Certain items cannot be returned. See the General Terms and Conditions of Sale for more details.

Hey Arthur, how do I return an item?
Arthur: Once you have received your order confirmation, you have 30 days to request a return online. Enter your return request in the "My Account / My Orders" area by clicking on "Return one or more item(s)".
The item(s) you wish to return must be sent in their original condition and packaging to the following address:
FAURE LE PAGE MAROQUINIER
SC2 FRANCE
ZAC D'ARVIGNY
104 rue Denis Papin
77 550 MOISSY CRAMAYEL
FRANCE
For returns from countries outside the European Union: The customs declaration attached to the return package must indicate that it is a customer return. We advise you to use the courier that made your initial delivery and that you ensure that no charge is due upon receipt of the package. If there are any charges upon receipt of the package, the return will be automatically declined.

Hey Arthur, what can cause a return to be declined?
Arthur: In accordance with our General Terms and Conditions of Sale, Fauré Le Page will not issue a refund for any item that is returned after the deadline, incomplete (e.g. missing accessories), damaged, or soiled. Orders with charges to be paid upon receipt of the package will be automatically declined.

Hey Arthur, how long does it take to issue a refund?
Arthur: Refunds are issued within 14 working days of receipt and inspection of the item(s) returned.

Hey Arthur, what should I do if there is a problem with my item?
Arthur: We take the upmost care in crafting our Ecailles (scale) canvas, selecting leathers and creating our collections. In the exceptionally rare event that you encounter a manufacturing defect, please report the issue to me via email at arthur@faurelepage.com and attach photos of your item. I will get back to you as soon as possible.

Maison Fauré Le Page

Hey Arthur, how can I receive the latest news about Fauré Le Page?
Arthur: Subscribe to our newsletter using the link at the bottom of the page on our site.

Hey Arthur, how can I unsubscribe from the newsletter?
Arthur: To cancel your subscription, click on the unsubscribe link included at the bottom of each newsletter, or write to arthur@faurelepage.com. You will receive a message confirming that you have been succesfully unsubscribed.

Hey Arthur, are all of the items in your collections available on the website?
Arthur: A selection of designs from Fauré Le Page is available on the website, some of which may be purchased online. Please visit one of our stores to view all of our collections.

Hey Arthur, how do I check if items are available in store?
Arthur: To check whether items are available, please contact the nearest store using the contact form.

Hey Arthur, can I make a personal shopping appointment in-store?
Arthur: You can make a personal shopping appointment in-store by using the contact form

Hey Arthur, where can I buy Fauré Le Page products?
Arthur: You can find a selection of items available for sale online at www.faurelepage.com. We deliver to over 140 countries worldwide. Visit one of our stores to view all of our collections.